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Warranty & Authenticity Guarantee

Warranty & Authenticity Guarantee
Last Updated: [2025.5.20]

At ​**[gobuyabc.com], we are committed to delivering only ​100% authentic luxury handbags** backed by rigorous quality standards. This policy outlines our guarantees, warranty coverage, and procedures to ensure your confidence in every purchase.

​1. Authenticity Guarantee

1.1 Sourcing & Verification

  • All products are sourced directly from ​authorized brand partners or certified distributors.
  • Each item undergoes a multi-step authentication process by our expert team, including:
    • Inspection of serial numbers, logos, stitching, and hardware.
    • Validation of original packaging, dust bags, and authenticity cards.

1.2 Lifetime Authenticity Assurance

  • If you suspect an item’s authenticity, contact us within ​30 days of delivery with:
    • Photos/video of the item and its packaging.
    • A report from a ​brand-approved third-party authenticator (e.g., Entrupy, Real Authentication).
  • If proven inauthentic, we will:
    • Issue a ​full refund, including return shipping costs.
    • Provide a ​25% store credit as compensation for inconvenience.

​2. Limited Warranty Coverage

2.1 Warranty Period

  • ​24 months from the date of purchase for manufacturing defects (e.g., broken zippers, stitching flaws, hardware malfunctions).

2.2 What’s Covered

  • Defects in materials or craftsmanship under normal use.
  • Damage caused during authorized repairs (see ​Section 4).

2.3 What’s Not Covered

  • Normal wear and tear (e.g., scratches, fading, leather softening).
  • Damage from misuse, accidents, or unauthorized repairs.
  • Alterations (e.g., dyeing, hardware replacement) not performed by our team.

​3. Warranty Claim Process

Step 1: Contact our support team at ​**[support@gobuyabc.com]** with:

  • Proof of purchase (order number/invoice).
  • Photos/video of the defect.

Step 2: If eligible, we will:

  • Provide a prepaid shipping label for return.
  • Inspect the item within ​5 business days of receipt.

Step 3: Resolution options:

  • ​Repair: Performed by brand-certified specialists (typically within 4–6 weeks).
  • ​Replacement: If repair is impossible (subject to availability).
  • ​Refund: Issued for the item’s current market value if neither repair nor replacement is feasible.

​4. Authorized Repairs

  • For out-of-warranty repairs, we partner with ​brand-approved service centers.
  • Contact us for a quote and shipping instructions.

​5. International Customers

  • Warranty services are available globally. Customers are responsible for:
    • Customs fees and taxes for repaired/replaced items.
    • Shipping costs for non-warranty claims.

​6. Warranty Transferability

  • The warranty applies only to the original purchaser and is ​non-transferable.

​7. Limitation of Liability

  • Our liability is limited to the purchase price of the item.
  • We are not responsible for incidental/consequential damages (e.g., loss of use).

​Contact Us

For warranty claims or authenticity concerns:

  • ​Email: [support@gobuyabc.com]
  • ​Phone: [+1 (555) 123-4567] (Mon–Fri, 9 AM–5 PM EST)

Related Policies:

This policy applies only to purchases made directly through ​*[gobuyabc.com]**. Items bought from third-party sellers are excluded.*