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Refund and Returns Policy

Refund & Returns Policy
Last Updated: [2025.5.20]

At ​gobuyabc.com, we take pride in offering authentic luxury handbags crafted with exceptional quality. To ensure fairness and transparency, please review our policy carefully before initiating a return.

​1. Eligibility for Returns

1.1 Timeframe

  • Returns are accepted within ​14 days from the delivery date.

1.2 Condition Requirements

  • ​Unused & Unworn: Items must be in original, resalable condition with no signs of wear, odors, or damage.
  • ​Original Packaging: All tags, dust bags, authenticity cards, and protective packaging must remain intact.
  • ​Proof of Purchase: Include the original invoice or order confirmation.

1.3 Non-Returnable Items

  • Customized/personalized bags (e.g., engraved initials).
  • Final sale items marked “Non-Refundable” or “All Sales Final.”

​2. Return Process

Step 1: Contact our support team at ​**[support@gobuyabc.com]** within 14 days to request a ​Return Authorization (RA) number.
Step 2: Securely pack the item in its original box and include all accessories/documents. Attach the RA number visibly.
Step 3: Ship the package to:
[Your Return Address]
Note: We recommend using insured/tracked shipping. Return shipping costs are the customer’s responsibility.

​3. Refund Guidelines

3.1 Inspection Process

  • Refunds are issued only after our quality team verifies the item meets eligibility criteria (allow ​5-7 business days post-delivery).

3.2 Refund Methods

  • Original payment method (processed within ​7-10 business days).
  • Store credit (optional; issued immediately upon approval).

3.3 Deductions

  • A ​restocking fee (10%) applies if tags/packaging are missing or items are damaged due to mishandling.

​4. Exchanges

  • Exchanges are subject to item availability. Contact us to confirm stock before shipping your return.

​5. Damaged or Defective Items

  • Report issues within ​48 hours of delivery via email with photos/video evidence.
  • We will cover return shipping and provide a full refund/replacement.

​6. International Returns

  • Customers outside ​**[Your Country]** are responsible for:
    • Customs duties, taxes, and return shipping costs.
    • Ensuring compliance with local export laws.

​7. Counterfeit Claims

All products are 100% authentic and sourced directly from authorized partners. Third-party authenticity disputes must be resolved through certified appraisal services at the customer’s expense.

​Contact Us

For return inquiries, email ​**[support@gobuyabc.com]** or call ​**[+1 (555) 123-4567]** (Mon-Fri, 9 AM–5 PM EST).